Both the desktop and mobile sites access the same real-time cloud database such that changes made on mobile devices are visible on desktop devices in real-time and vice versa. The mobile site contains a subset of the functionality available on the desktop site with the functionality available on the mobile site being designed around field use.
The platform needs to be configured to meet your requirements before use. Configuration can only be undertaken by administrators within your agency and only on the desktop site. Because configuration is undertaken using buttons and pull down lists, rather than requiring coding, if your initial configuration does not meet your needs you can change the configuration yourself. However, remember that changing the configuration will effect how your application behaves or looks for everybody in your agency.